Provisional Association of Pet Behaviour Counsellors (APBC) Member

Terms and Conditions of Service

Terms & Conditions

By a) enrolling a dog with or b) permitting a dog to attend or c) accepting the Services of GOOD DOG with Laura Mars and its team, the Client is deemed to have accepted these Terms and Conditions.


1. IMPORTANT Please read the directions handout carefully as you cannot access the training field from the main Frogmary Green farm site. It is your responsibility to know how to get to the venue with sufficient time. Please use the HGV access road and NOT the main site, café entrance. You CAN NOT access the training field from the café entrance.

2. Please note the training field is private property. You DO NOT have permission to use the field outside of our training sessions.

3. Please note we are sited on a working farm, there are HGVs and Tractors using the same access road. Please stick to the directions given and DO NOT wonder around the site.

4. Cars are parked at their owner’s risk. We do not accept any responsibility for theft or damage to cars or property whilst at training.

Training Sessions

1. Our 1:1 Training Sessions last up to 50 minutes from arrival to departure, however, we base our sessions on quality rather than on the time allotted

2. With your agreement during a session, you/your family and your puppy or dog may be photographed and/or videoed for research, training progress, and for upload onto GOOD DOG with Laura Mars website, Facebook and Instagram feeds. Please advise us if you DO NOT agree to this material being used for this purpose.

3. While no guarantee can be made regarding individual results achieved by attending and/or participating in Training classes, group walks, 1:1 training and packages GOOD DOG with Laura Mars can guarantee the service that you receive. Results depend upon many factors, including (but not limited to); the dog’s behaviour, breed or characteristics, the dog’s previous history, effective management, the Client’s training ability and the Client’s commitment.

4. It is your responsibility to come prepared for class. Please ensure you have LOTS of very, yummy treats and your dog's favourite toy available whilst attending training. 2

5. Please ensure your dog is wearing a suitable equipment. Well-fitting Harnesses with 2 points of contact are recommended but a collar with the dog’s identification tags must also be worn at the same time.

6. Flexi leads Head collars and the following items are NOT PERMITTED under any circumstances: choke chains and/or check chains of any description; electronic training collars including citronella; Slip leads as this act like a noose or any other device that causes discomfort, pain or fear to the dog; prong or pinch collars; any equipment that the trainer deems unacceptable.

7. The use of physical force and punishment-based training techniques are not permitted in GOOD DOG classes.

Content & Material

GOOD DOG Training reserves the right to change the content of group sessions to meet the needs of the dogs in the group at the time. We also reserve the right to change the timing, dates or venue. We try our utmost to avoid this, but sometimes this is unavoidable, particularly with changes in the weather meaning we must postpone a session. If we know in advance that the weather will not be suitable, for example snow or heatwave, we will let you know.

Training Policy

1. By enrolling a dog in Training with GOOD DOG with Laura Mars, the client is deemed to have read and accepted the Training Policy. If a client, at any time, is found to break any clauses in the Training Policy, GOOD DOG with Laura Mars reserves the right to cancel any training, walks, sessions, classes or packages without refund.

Health & Behaviour

1. The Client has explicitly confirmed that they have made full and frank disclosure of any characteristic, trait or behavioural history that might make their dog unsuitable for training, group walks, individual sessions, classes or packages. Please do not knowingly book a dog that shows aggression or nervousness onto training classes. Please contact us if you are not sure whether a class is suitable for your dog.

2. Should the Client’s puppy or dog be deemed to be unsuitable for any class, group walk, workshop or package GOOD DOG reserves the right to cancel the booking indefinitely, with immediate effect.

3. The Client takes full responsibility for their dog/s behaviour at all times, including when off-lead and in public spaces.

4. To ensure a safe and responsible dynamic, Females in season generally cannot attend classes or group program/s for at least 3 weeks. GOOD DOG will provide session handouts if or make alternative arrangements if appropriate.

5. The Client agrees to ensure that their dog/s will be kept up to date on all vaccinations, de-worming and defleaing. 3

6. If fleas, ticks or lice are noticed on the Client’s dog, the Client will receive immediate communication to seek advice from their vet and will be asked to leave classes if isolation is not possible.

7. In any situation where dogs are in close contact with each other, there is some risk of the transferal of infectious diseases, including kennel cough, and this is the case with bringing your dog(s) to a group class. Vaccinations reduce, but do not eliminate, the risk of infection. Therefore, by attending classes you understand the risk and in the event of your dog becoming ill, cannot undertake a claim against GOOD DOG with Laura Mars.

8. The Client agrees that GOOD DOG with Laura Mara cannot be held liable for accident, death or injury to their dog during training sessions, classes or packages.

Payment, Bookings & Cancellation

1. Payment for your selected package is required in advance of your first session and within the date specified on the invoice.

2. We require a minimum of 48 hours cancellation notice. For cancellations within 48 hours or nonappearance, the full rate will be charged.

3. If you cancel a booking within 14 days of making payment, you will receive a refund minus a processing/admin fee of £15.

4. Whilst we strive to avoid changes and cancellations of your sessions, GOOD DOG with Laura Mars reserves the right to cancel or change an appointment at any time by notice with immediate effect. Your session will be rescheduled at the next available opportunity, or a refund issued if this is not possible.

5. All sessions contained within a training package must be taken within 3 months from the booking date. There will be no refunds, or partial refunds, for expired sessions.

6. There will be no roll-ons for non-attendance or refunds issued for classes missed by the Client during a Class Course. Therefore, if the Client does not attend with their dog for any reason, for example, due to holiday or sickness, the class fee is still payable in full.

7. The preferred method of payment is via strip invoicing, however, an administration fee of 2.5% will apply to invoices not collected by stripe invoicing.

8. If you with GOOD DOG with Laura Mars discretion, have been offered to spread the payments for a package or service over multiple instalments then you are liable for, and committed to, making ALL the instalment payments. You cannot cancel or walk away with instalment payments outstanding.

9. If the Client fails to make any payment due to GOOD DOG with Laura Mars by the due date for payment, then the Client shall pay interest on the overdue amount at the rate of 8% per cent per annum above Barclays Bank Plc’s base rate from time to time. Such interest shall accrue daily from the due date until the actual payment of the overdue amount, whether before or after judgement. The Client shall pay the interest together with the overdue amount plus all additional administrative, debt collection costs and legal fees incurred.

10. The Client shall pay all amounts due in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). GOOD DOG with Laura Mars may at any time, without limiting its other rights or remedies, set off any amount owing to it by the Client against any 4 amount payable by GOOD DOG with Laura Mars to the Client.

11. On cancellation for any reason, the Client shall immediately pay to GOOD DOG with Laura Mars all of the outstanding unpaid invoices and interest and, in respect of services supplied but for which no invoice has been submitted, GOOD DOG shall submit an invoice, which shall be payable by the Client immediately on receipt.

Limitation of Liability

1. The Client takes responsibility for any costs which may be incurred, by either veterinary or other, as a result of any damage, accident, sickness or death caused to or by their dog and will pay any such costs or expenses on demand.

2. Nothing in the Contract shall limit or exclude GOOD DOG with Laura Mar’s liability for: a. death or personal injury to a human being caused by its negligence, or the negligence of its employees, agents or subcontractors; fraud or fraudulent misrepresentation; or breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession) or any other liability which cannot be limited or excluded by applicable law.

3. Subject to Limitation of Liability: Clause 2, GOOD DOG with Laura Mars shall not be liable to the Client, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

a. loss of profits;

b. loss of sales or business;

c. loss of agreements or contracts;

d. loss of anticipated savings;

e. loss of damage to goodwill; and

f. any indirect or consequential loss

4. Force Majeure. Neither party shall be in breach of this Contract nor liable for delay in performing, or failure to perform, any of its obligations under this Contract if such delay or failure results from events, circumstances or causes beyond its reasonable control.

Additional Clauses

1. Entire Agreement

a. This agreement constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

b. Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

2. Variation. No variation of the Contract shall be effective unless it is in writing and notified or accepted by GOOD DOG with Laura Mars (or its appointed director(s)). 5

3. Waiver. A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not: a. waive that or any other right or remedy; or b. prevent or restrict the further exercise of that or any other right or remedy.

4. Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.

5. Notices.

a. Any notice or other communication given to a party under or in connection with the Services shall be in writing, addressed to that party at its registered office or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, or sent by pre-paid first class post or other next working day delivery service, commercial courier, fax or email to the correct addressed email address if sent delivered-read (so email delivery and receipt can be acknowledged).

b. A notice or other communication shall be deemed to have been received: if delivered personally, when left at the Client’s address provided by him/her; if sent by pre-paid first class post or other next working day delivery service to the same address, at 9.00 am on the second business day after posting; if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed; or, if sent by fax or email one business day after transmission

c. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

6. Third parties. No one other than a party to the Contract shall have any right to enforce any of its terms.

7. Governing law. The Contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

8. Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.

Frequently Asked Questions

The questions we get asked the most:

What types of behaviour issues do you address?

We provide behavior consultations for various issues including separation anxiety, reactivity, aggression, resource guarding, and fear-based behaviors.

Do you offer online training sessions?

Yes, we offer both in-person and online 1:1 training sessions to accommodate different needs and preferences.

Can you help with training a new rescue dog?

Absolutely! We offer rescue pre-arrival consultations and new rescue support to help you and your new furry friend start off on the right foot.

What qualifications do you have?

Our founder, Krista Seago, holds a Masters Degree in Applied Animal Behaviour and Welfare and is a provisional member of the APBC.

What training methods do you use?

We believe in using kind, ethical, and modern training methods that promote long-lasting behavior change.

How long does it take to see results?

The timeline for behavior change varies depending on the individual dog and the specific issue. We work closely with you to develop a personalized plan and provide ongoing support to help you achieve your goals.

Do you offer workshops or group classes?

Yes, we offer both online and in-person workshops on topics such as Canine Body Language and Understanding Reactivity. Check our website for upcoming events.

Can you help with puppy training?

Absolutely! We offer puppy foundations sessions to help you lay a solid training foundation for your new furry family member.

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